Privacy Policy

Published Date: January 2025

This Privacy Policy applies to information IngeniousTek Pty Ltd (“IngeniousTek”, “we”, “our”, and/or “us”) collects from all sources, including in connection with our website located at https://www.ingenioustek.com. The policy relates to personal information that is covered by the Australian Privacy Act 1988 (Cth) (“Privacy Act”) - it is not intended to cover information that the Privacy Act does not cover.

At IngeniousTek Pty Ltd (ACN 167 052 995), we value your interest in and contribution to our Services. IngeniousTek’s commitment to protecting and respecting the privacy of all who engage with us, obtaining only minimal data needed for specified, explicit and legitimate purposes concerning the service we offer and for no longer than is necessary, ensuring appropriate security and protection to the best of our abilities against unlawful processing or accidental loss, destruction, or damage.

By providing personal information to us or using our Services, you consent to our collection, use and disclosure of your personal information under this Privacy Policy and any other arrangements that apply between us. Please read the following carefully to understand how we collect and use your information. If you have any questions about this policy or our use of your information, contact us at privacy@ingenioustek.com. Please check back frequently to see any updates or changes to this policy.

Information Collection

When you use or contribute to our Services, we collect information that could reasonably be used to identify you personally, including but not limited to:

Name,
Email Address,
Company information,
Telephone number and other contact details,
Mailing or street address (including billing and shipping address),
Any other information that you choose to provide to us and
Information from other sources to facilitate your dealings with us (publicly available information, the information you consent to be provided by other third parties, etc.).

When you use our Services, we may also collect technical information relating to your interactions with us and our services, such as

Your device ID, device identifiers, geolocation information, IP address, browser and device types, time and date of visit, statistics on page views, traffic to and from the sites, and standard web log information. We may use cookies or similar technologies to collect such information to improve the quality of our services.

We work closely with third parties (for example, business partners, resellers, and sub-contractors in technical and delivery services) and may receive information about you from them. Please remember that how such third-party platforms use, store, and disclose the policies of such third parties govern your information, and we will have no liability or responsibility for the privacy practices or other actions of any such platforms.

Information Use

We may use the information we collect for any lawful purpose, including the following:

To effectively perform our obligations under a contractual arrangement with you to deliver the Information and Professional Services you've requested.
To maintain, operate, customise, and improve our Services and offerings, including but not limited to analytics purposes.
To comply with any legal and regulatory obligations, resolve any Service-related disputes, and maintain the security of our Services and
To send Service and administrative messages, reminders, notices or updates, marketing materials and any other information that may interest you or be requested by you.
For any other purpose disclosed at the time of collection or for which you have consented.

Information Sharing or Disclosure

We limit access to your personal information for the purposes described in this privacy policy to:

Our employees and contractors who have a legitimate need to use it,
Third-party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with our business activities),
Specific third parties authorised by you to receive information held by us,
Anyone to whom our assets or business, as part of a corporate sale, merger, acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding and/or,
Other persons, including government agencies, regulatory bodies, and law enforcement agencies, or as required, authorised, or permitted by law.

We do not sell personal information to third parties.

Information Retention

We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymise, or isolate your information, whichever is appropriate.

Information Security

IngeniousTek is committed to protecting and respecting the privacy of all who engage with us. We may hold your personal information in electronic or hard copy form.

IngeniousTek has established reasonable precautions to protect personal data collected from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We have established several contractual, administrative, physical, and technical controls to protect your personal information, enforcing defence-in-depth where appropriate.

IngeniousTek aims to implement industry best practices to secure the personal information it holds. However, data transmission over the Internet (including via email) is never completely secure. While we endeavour to protect personal data, the confidentiality of any communication or material transmitted to/from IngeniousTek cannot be guaranteed.

Privacy Policy Changes

We may update this Privacy Policy from time to time. When we change this Privacy Policy, we will amend the Published Date at the top of the page. We encourage you to check our website periodically to ensure you know our current Privacy Policy.

Dispute Resolution & General Concerns

If you have questions, comments, or concerns about this Privacy Policy or our practices, any requests for access to, or correction of, your personal information, or any complaints regarding the treatment of your privacy, don't hesitate to get in touch with us at privacy@ingenioustek.com

When you request access to or correction of your personal information, subject to your identity confirmation, we’ll respond to your request as soon as we can and provide you with access to your personal information as you requested if your request is reasonable.

We take privacy complaints seriously and may ask you to put your complaint in writing so we can investigate, respond, and deal with your complaint fairly. We will try to respond to your written complaint within 30 days of receiving the written complaint. If dissatisfied with our response or resolution of the complaint, you may refer the complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au